Return Policy

We are pleased to offer returns for U.S. online purchases within 21 days after your order has been delivered. Return or exchange requests submitted beyond this timeframe are not eligible for processing.

To qualify for a return, items must be in their original condition and packaging, accompanied by a receipt or valid proof of purchase.

Online returns may be shipped to:
3540 E. 5th Ave, Columbus, Ohio 43219

At this time, we are unable to accept returns or exchanges for international orders.

To begin a return, please proceed to our return portal. Items returned without first submitting a request through the portal or via email will not be accepted. For any questions regarding your return, our Customer Care team is available at customerservice@michaelmalul.com

Damages and Issues

We kindly ask that you inspect your order upon arrival and contact us promptly if your item is defective, damaged, or if you received an incorrect product. Our team will carefully review the issue and work quickly to make it right.

Reports of damaged or defective merchandise are accepted within 30 days of delivery. Requests submitted after this period may not be eligible for replacement or refund.

Return Options & Refunds

Unopened merchandise qualifies for either a full refund to the original form of payment or full store credit. Refunds issued to the original payment method typically reflect within 7–10 business days, depending on your financial institution. Store credit is issued instantly and delivered via email in the form of a digital gift card for future purchases.

If a fragrance has been opened or gently used and is deemed slightly used upon inspection, you may select one of two return options. A partial refund may be issued to your original form of payment with a 30% restocking fee applied, or you may choose to receive the full value as store credit. Store credit is delivered instantly via email as a digital gift card and may be applied toward your next purchase.

Exchanges

While direct exchanges are not available, we offer flexible return options designed to ensure you receive exactly what you desire. You may return your original order and select either store credit for a future purchase or a refund to your original method of payment. Once your return is processed, you are welcome to place a new order at your convenience.

If you need anything else, our Customer Care team is always here to assist at customerservice@michaelmalul.com 
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