Our products are appropriate for all skin types: fragrance longevity is dependent on your PH and lasts longer on moisturized skin. All of our products are tested and registered through the IFRA (International Fragrance Association).

Michael Malul is committed to being cruelty free: this means we do not test on animals at any stage of product development, and we will only work with vendors who uphold the same standards.

Most homes are filled with plastic that will typically only be used once before it’s thrown away or recycled. While recycling plastic is always a good idea, experts agree it isn’t a solution. Only 5 – 10% of plastic is reclaimed for recycling. Even when it is recycled, most plastic still eventually ends up in landfills, lakes, and/ or oceans.

While plastic can make life a little easier, at Michael Malul, we knew there was a better solution. We have used plastic-free packaging from the start! Check our fragrance boxes for the plastic-free stamp.

We ask that your purchase is for your own personal use. By purchasing Michael Malul products, you agree not to resell or distribute such products for any commercial purposes.

We’re only able to guarantee the authenticity of products purchased on michaelmalul.com at our retail locations, and through authorized partnerships. With this, we are unable to process returns or exchanges or otherwise assist with orders not placed through our website.

You should receive an e-mail with tracking info once the label has been created. If you did not receive any communication from us regarding your order, please e-mail us at Cu*************@**********ul.com with your order number and we will be able to provide your tracking information.

You can use one promo code per order.

Our promo codes are not active during the time we are running a sitewide sale or when a specific product is on sale.

ESTIMATED SHIPPING TIMES
United States: 3-5 business days
Canada: 12-15 business days
Preorders: Please allow 4-5 weeks for delivery

Please note that orders are processed during business hours Monday through Thursday. Any order placed after 2pm on Thursday will be processed the following Monday.

*A Note on Holiday Shipping:
Orders placed after December 17 are not guaranteed to arrive before December 25 due to high holiday shipping volumes. We recommend placing holiday orders early to ensure on-time delivery.

We currently ship to all 50 States in the U.S., Puerto Rico, and Canada.

You may experience longer delivery times when shipping to Hawaii, Alaska, Puerto Rico, and remote areas in Canada.

We are working on bringing Michael Malul everywhere around the world. Let us know where you live! Email us at Cu*************@**********ul.com or tag us on Instagram @michaelmalullondon

Once we receive your order, we will process it and then ship it to the destination.

Orders placed Monday through Thursday before 2pm EST will be processed the same business day or the following. Any order placed after 2pm on Thursday will be processed the following Monday.

Sorry about that! In a few cases, the carrier takes 1-2 business days to register your shipment status. If you never received tracking information, please reach out to Cu*************@**********ul.com with your order number and we will provide you your tracking information.

Once the package leaves our facility and is in the hands of the carrier service (UPS or USPS), it becomes the responsibility of the carrier and the customer. Any issues regarding the delivery, including but not limited to delays, damages, or losses, must be addressed directly with the respective carrier service. We are not liable for any damages, losses, or delays that occur after the package has been handed over to the carrier. However, we will do our best to assist you in resolving any issues by providing relevant shipment information and documentation.

Michael Malul does not include return slips in shipment, nor do we offer free returns. If you would like, you can email us at Cu*************@**********ul.com and request a return label and we will deduct the cost of shipping from the amount that will go back to your payment method for the return.

Credit card refunds usually take 5-10 business days to appear on your statement upon receival of product being returned.

Sorry about that! Please reach out to Cu*************@**********ul.com and we will send you a return label to send that product back and get the correct product shipped to you as soon as possible.

If you were gifted with our product and would like to do an exchange, we would need the order number to process this request to ensure the product was purchased from our website. If you are able to acquire the order number, please reach out to Cu*************@**********ul.com and we can assist with your exchange.

Simply scan the QR code on your box with your phone. You’ll be taken directly to a secure page on our website—no app required!

This program ensures you’re experiencing the fragrance exactly as intended—safe, high-quality, and crafted to our company standards. Authenticity Assurance gives you confidence right from the start: when you open and use your product.

You’ll be able to:

• Verify your fragrance is genuine and authentic
• Explore fragrance details and notes
• Learn more about the product you purchased
• Receive an exclusive discount offer and other exciting brand updates

While we are rolling out this technology across our entire collection, some of our older stock or limited-edition items may not feature a QR code yet. Rest assured, if you purchased your fragrance from an authorized retailer or our official website, your product is genuine.

Yes. No matter where you purchased your fragrance, your Michael Malul product will always have a QR code on it to scan.

Each product has its own unique ID that can’t be duplicated. When you scan the QR code, you will automatically know if this product is authentic and legitimate. Plus, you’ll receive an exclusive discount code to use on your next purchase!

Most modern smartphones can scan the code directly through the standard camera app. If you’re having trouble, ensure you have a stable internet connection and that the camera is focused clearly on the code. If the issue persists, try scanning in a well-lit area to avoid shadows

Absolutely. Any information you choose to share is securely protected and used only to enhance your experience with our brand.

Because trust matters. Authenticity Assurance helps us protect the integrity of our fragrances, ensure consistent quality, and deliver a more connected, transparent experience to our customers—today and as we grow globally!

If your scan indicates the product is not authentic, please reach out to our support team. Visit the Contact Us page to submit a ticket, and our team will investigate the matter and assist you with the next steps.