We’re only able to guarantee the authenticity of products purchased on michaelmalul.com at our retail locations, and through authorized partnerships. With this, we are unable to process returns or exchanges or otherwise assist with orders not placed through our website.
Please email us at firstname.lastname@example.org as soon as possible if you would like to cancel or change your order. Our fulfillment center processes orders quickly, but we’ll do our best to process your request. If the order has not been processed, we can assist with any changes that need to be made.
You should receive an e-mail with tracking info once the label has been created. If you did not receive any communication from us regarding your order, please e-mail us at email@example.com with your order number and we will be able to provide your tracking information.
You can use one promo code per order.
Our promo codes are not active during the time we are running a sitewide sale or when a specific product is on sale.
Estimated Shipping Times
United States: Standard: 3-5 business days
United States (Rush): 2-3 business days
Canada: Standard: 12-15 business days
Mexico Standard 12-15 days
We currently ship to the 50 states, Puerto Rico, Canada and Mexico. You may experience longer delivery times when shipping to Hawaii, Alaska, Puerto Rico, and remote areas in Canada.
We are working on bringing Michael Malul everywhere around the world. Let us know where you live! Email us at firstname.lastname@example.org or tag us on Instagram @michaelmalullondon
Once we receive your order, we will process it and then ship it to the destination.
Orders placed Monday through Thursday before 2pm EST will be processed the same business day or the following. Any order placed after 2pm on Thursday will be processed the following Monday.
We will accept returns and exchanges for items purchased online based on the following requirements. We will not accept a return or exchange if requested more than 21 days after the purchase. Unopened boxes will receive a full refund to the original payment method. Opened boxes and gently used fragrances will have a 30% re-stocking fee. We encourage you to try our sample vials (available on our shop page) or visit your nearest perfume retailer to sample our fragrances.
Online orders may be returned by mail and shipped to the following address: 7020 Huntley Road Suite #C Columbus, OH 43229
Michael Malul does not include return slips in shipment, nor do we offer free returns. If you would like, you can email us at email@example.com and request a return label and we will deduct the cost of shipping from the amount that will go back to your payment method for the return.
Credit card refunds usually take 5-10 business days to appear on your statement upon receival of product being returned.
If you were gifted with our product and would like to do an exchange, we would need the order number to process this request to ensure the product was purchased from our website. If you are able to acquire the order number, please reach out to firstname.lastname@example.org and we can assist with your exchange.
If you have a question or concern about our products, an order, shipping, or returns/exchanges, feel free to reach out using the form below.